Returns & Exchanges

At EMOTO Supply Co., we want you to be fully satisfied with your gear, which is why we offer a 30-day window for returns and exchanges on all unworn items in original packaging. Our goal is to ensure you have the perfect fit and style for your next adventure.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

3

Pack and Ship

Securely pack your items in their original condition and drop off the package at any authorized carrier location within 7 days of receiving your label.

4

Receive Refund or Exchange

After our team inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing